Holiday Closure : 18th Dec 2024 – 1st Jan 2025. Orders & Returns will be processed from 2nd Jan 2025.

Ergobaby

Shipping & Delivery Time

No cancellations or changes can be made to orders. Before placing your order, please double-check your purchase and shipping address. Once an order has been placed, we are unable to modify or cancel.

TERMS OF DELIVERY
Ergobaby is a UK registered company, shipping from our EU warehouse to the UK and Ireland. We cover all taxes and duties, meaning you will not be charged anything additional after payment. Everything (apart from spare parts) is shipped by Express Shipping; however, we are currently seeing delays in some cases, due to Brexit. Our shipping estimates are therefore as accurate as we can be, however are non-binding.

  • We only deliver within UK (excluding military bases and Channel Islands). For shipping to other countries, you can select the respective country in the shop menu.
  • Standard shipping to mainland UK takes place up to 7 working days. The delivery time is not binding. Please allow up to 3 working days for order processing.
  • For orders below £55 we charge £4.99 shipping costs.
  • Free shipping for orders over the value of £55.
  • Delivery method: UPS World Ease (to Northern Ireland: UPS Express)

Guernsey, Jersey, Isle of Man Shipping Cost: 

  • For orders below £55 we charge £19.90 shipping costs
  • For orders over the value of £55 we charge £14.95 shipping costs

DELIVERY
Please allow 3-4 working days for order processing. Exceptions apply to special sales and special offers.

DELAYS IN DELIVERY
Even if we do our best to deliver the package in the stated delivery time, there may sometimes be discrepancies. If delivery is delayed, check your tracking number to see where the package is. It can happen that UPS did not leave a notification of pick-up at the parcel center. Otherwise, please contact us immediately - customersupport@ergobaby.co.uk so that we can investigate why the delivery is delayed.

Ergobaby assumes no responsibility for damage caused by exceeding an announced delivery time. We will contact you by email if delivery from our warehouse is delayed due to unforeseen events.

If an item in your order is out of stock, we will notify you immediately by email. You can remove the item from your order or switch to another item. We reserve the right to final sale and pricing errors.

NOTICE
SMS Notification & Email Notification: Be careful when entering your cell phone number and email address at checkout. Correct information is required so that you can be notified when your package is available for collection at your delivery location.

TRACKING A SHIPMENT
Here you can track the packages that have been sent with UPS. Just put your tracking number into the field "Tracking". Click on the link.

DAMAGED DELIVERY
In the event of visible damage: If you discover that the package and / or the goods are damaged during collection / delivery, you should contact the shipping service provider on the same day to report the damage. You can also fill out a claim report online. Please remember that you as a customer report the damage to UPS. We will then be notified of the problem by UPS and will either refund you or send you a new item.

HIDDEN DAMAGE
If the damage is only discovered when you unpack it (hidden by the packaging), you must report the damage to us within seven working days of receipt so that we can process it. We always want to investigate the damage, so you should take one or more pictures of the damage and the outside of the box and packaging. You may not return, sell or repair the damaged goods without contacting us first. Contact us as soon as possible at customersupport@ergobaby.co.uk. Once you have done this, we will deal with your complaint as soon as possible. We will replace you in a suitable manner, with a new item of equal value or with your money back. We are responsible for returns when there are complaints.