Return Policy

Our standard returns policy for items purchased directly via our own website is 30 days. If the item is unused, in its original packaging and accompanied by the corresponding pack slip, we will offer a full refund. This does not affect your statutory rights. Please click here for further details.

If you have an issue with the quality of a product purchased from us or have difficulty in using the product, please contact us and we will endeavour to find the best solution for you and baby.

To start the returns process please contact [email protected] or call on 08002100353 to organize a free return and to ensure your items always arrive at the correct destination.

Ergobaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ergobaby, you will receive a credit in the amount that you paid. Please allow about two weeks for Ergobaby to refund your credit card upon receipt.