This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies - Learn more - Hide this message

Warranty - ErgoPromise Guarantee

Warranty - ErgoPromise Guarantee - FAQs

  1. What products does the ErgoPromise Guarantee cover?
    Baby carriers and wraps.
  2. What is the time span covered by the ErgoPromise Guarantee?
    The ErgoPromise Guarantee provides a 10 year limited warranty, from the time of initial purchase, against manufacturing defects in materials and workmanship.
  3. What type of defect is covered by ErgoPromise Guarantee?
    This guarantee covers manufacturing defects on baby carriers and wraps. A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered.
  4. My carrier was given as a gift; is it covered by ErgoPromise Guarantee?
    Carriers, wraps, and hip seats given as gifts are eligible for this warranty. The gift recipient must be able to demonstrate that it was purchased from an authorized Ergobaby seller. They also must be able to return product along with proof of purchase for an evaluation.
  5. I received my carrier second hand; is it covered by ErgoPromise Guarantee?
    Carriers, wraps, and hip seats eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.
  6. Does the ErgoPromise Guarantee cover carriers and wraps purchased in the past?
    It applies to carriers, wraps and hip seats manufactured in 2017 and after.
  7. Under the ErgoPromise Guarantee will you fix or replace my carrier or wrap?
    Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect. Fixing a product or providing a refund are not remedies covered by this guarantee.
  8. How does the ErgoPromise Guarantee apply if my product has been discontinued?
    If the baby carrier, wrap or hip seat has a manufacture’s defect that cannot be remedied with a replacement part and the product has been discontinued, we will send you a new product of equal or greater value.