Counterfeit Carrier FAQs
What is a counterfeit carrier?
Counterfeit carriers are also referred to as "fakes" or "copies". These are carriers that are often unsafe for both babies and wearers. They have most likely not been tested and could use harmful substances as well as be incorrectly constructed, leading to the carrying result not being ergonomic.
What do I do if I suspect my carrier is a counterfeit?
Please contact us in order for us to check whether it is indeed a counterfeit and discuss further steps with you.
How can I prevent purchasing a counterfeit?
We urge you to only purchase from one of our authorised and trusted retailers, to ensure it is in fact a genuine Ergobaby carrier. We do however recognise that purchasing second-hand is of value to the environment and we do not want to discourage you to do so. If you do decide to purchase through other second-hand market places, keep a look out for sellers that may have numerous of one type of carrier, which can be an indicator of a counterfeit seller. You could also contact your local sling library who will be able to advise of safe ways to purchase your carrier.
- How can I tell if my carrier is a counterfeit?
What if I have used a counterfeit unknowingly?
We know it can be disheartening to find out that your carrier is a counterfeit but we must urge you to stop using the counterfeit carrier immediately. Please contact us for further steps. Our aim is to prevent any counterfeit carriers being sold but also to ensure that counterfeits are no longer in use, due to the safety issues associated with them. Genuine Ergobaby carriers undergo rigorous testing, which counterfeits are unlikely to.